Feedback

Needy Money prides itself on providing exceptional customer service to the best of our ability. Our products are tailored to meet our customer’s needs & expectations. As a result, we love to hear from our customers regarding our customer service & products in order to enhance their anticipations. Although we are very devoted to our customers, if you feel that we have not met your requirements we are ready to listen hence we encourage our customers to provide us with feedback.

If you have a compliment, suggestion or complaint, please talk to us!

Contact our Complaints Manager:

Online:

  • Complete & submit the Feedback Form or
  • send an email to

Telephone: Contact the Complaints Manager on (03) 9468 8200

Mail: Write to:

The Complaints Manager
Level 1, Suite 1,
39 Plenty Rd,
Bundoora,
VIC 3083

Fax: Sent a fax specifying "Attention to: The Complaints Manager" on (03) 9468 8222

In Person: Talk to our staff at your local Needy Money branch that will refer you to the Complaints Manager.

We are confident that we may be able to resolve your complaint satisfactorily on the spot. However, depending on the nature of the issue, this may take up to 45 business days. In the instance that we may not be able to resolve your complaint within 45 business days, we will inform you of the reason for the delay & also advise you of a date by when a decision may be expected.

If you are unhappy with any decision or the handling of the complaint by us, you can refer your complaint for external resolution to CIO or AFCA and our regulator being ASIC and can be contacted on:

Credit and Investments Ombudsman (CIO)

If lodged before 1 November 2018

Mail: Write to

PO Box A252,
Sydney South,
NSW, 1235

Tel: 1800 138 442

Fax: (02) 9273 8440

Web: www.cio.org.au

Australian Financial Complaints Authority (AFCA)

If lodged on or after 1 November 2018

Mail: Write to

Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

Tel: 1800 931 678 (free call)

Email:info@afca.org.au

Web: www.afca.org.au

Australian Securities and Investments Commission (ASIC)

Tel: 1300 300 630

Web: www.asic.gov.au

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